Kickstart Your CX With Our Core Solution
The core of customer experience management is based on listening, understanding, and acting. XMPlatform Core Solution helps you launch or level up your CX strategy with smart feedback management and powerful insights.
Winning CX Strategy in 3 Steps
Learn grassroots basics. Start measuring customer experience with real data.
Collect customer feedback
Create branded customer feedback for any touchpoint, digital or in-store. Capture honest opinions when they matter most using our survey templates or build your own.
- Multi-channel collection
- Branded surveys
- Real-time responses
Manage feedback in real time
See new responses as they come in. Loop in frontline staff or managers. Discuss issues internally and turn bad customer experiences into good ones with customers.
- Real-time notifications
- Team collaboration
- Issue resolution
Understand what drives satisfaction
Track key CX metrics and trends on powerful dashboards. Find what makes customers happy before they leave. Get insights with confidence.
- Advanced analytics
- Trend identification
- Predictive insights
The Core of Our CX Platform
At the core of our platform are 3 CX essentials that work together seamlessly to elevate your experience strategy. Learn what your data says, centralize all feedback, spot trends, and manage customer journeys in one place.
Customer Satisfaction Surveys
Know exactly what your customers think. From post-purchase surveys to brand loyalty studies, capture feedback that drives growth. Launch fast with ready-made survey templates or build your own.
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Customer Feedback Management
Close the loop with customers and focus insights to the right team. Close the loop with customers and focus insights to the right team and turn bad customer experiences into good ones.
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Customer Experience Dashboards
Say goodbye to guesswork and make decisions with confidence. All your CX KPIs and feedback visualized in one place. Spot trends, filter by touchpoint, and track changes over time.
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Try all the tools and features first-hand in our interactive demo!
Get free access to the XMPlatform demo.